Thursday, November 29, 2012

VMware Snapshot removal stuck, snapshot helper file in GUI

Problem Description: VMWARE Remove Snapshot on one of our Windows 2008 R2 MS Exchange server has not completed after 8 hours.  It is causing performance issue for our users.

Troubleshooting: No actions other than monitor the progress which is stuck at 95%

Resolution :
snapshot helper file is seen in the snapshot manager gui but no snapshots are visible.
VM edit settings show that the disks are pointing to snapshots
waited for the Helper -7 snapshot to cleanup but it didn't after 10 hours.
connected to the ESXi server, signed in, and restarted the management services which fixed the issues.
The snapshots cleared and the VM was accessibl.