Thursday, January 31, 2013

ESXi 5.x Error messages in windows VM for Vmtool service

Problem description/symptoms/errors:
"A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service"
it is happening with only the windows VMs and it is happening only with the 8.6.5 version of the vmware tools.
http://communities.vmware.com/message/2076676
http://support.microsoft.com/kb/2465772
the above hotfix is only for windows x86 OS.
informed that this error is not an application or service (in this case vmtool) specific but a generic windows error and it can occur with other services too.

What's Happening? :- This issue can happen if your windows are not patched to the latest and if the patching of the VM OS and the VMware tools is being done at the same time.
http://support.microsoft.com/kb/839174

workaround: Perform the windows update and reboot the VM, once the VM is rebooted after the windows patching update/upgrade the VMware tools and then take a reboot. Avoid patching windows and updating VMware tools at the same time and then do a reboot to save a reboot time if you are getting this error.