Tuesday, June 3, 2014

windows 2008 r2 VM black screens after VMware tools upgrade

Issue: after upgrading vmware tools on windows 2008 r2 vm few or many of the windows 2k r2 VMs black screen.

Cause: unstability of the svga video driver on win sk8 r2 platform.

resolution: boot the VM to the BIOS and after that as soon as you exit the BIOS keep tapping f8 to see the advanced options.
Try booting to the last known good configuration and if that doesnt work boot to the safe mode with networking.
Uninstall the vmware tools.
custom install the vmware tools without the video drivers.
copy the C:\Program Files\Common Files\VMware\Drivers\wddm_video
from another VM (which is working fine) to this VM on the same place (just to be consistent).
Right click on the video adapter under device manager, udpate driver >search your computer for the driver and select the C:\Program Files\Common Files\VMware\Drivers\wddm_video location and it will auto udpate the driver.
Issue Resolved.